Logistics and Operations Intern (Winter Co-op 2022)

Kitchener, ONCo-op full-time


Winter Co-op Term (Jan-Apr 2022)

About You

You are a resourceful and energetic person who is excited to learn new things in a bustling startup environment where collaboration and grit push us forward each day. Your interests may include supply chains and what makes them tick, or general business operations of technology companies. Perhaps you just love cool innovative tech gadgets or are a creative type who loves to experiment with digital art. If any of these things excite you then Monogram is the place for you to learn and grow those interests into passions!

Responsibilities

Operations

  • Assist operations leaders in managing current inventory levels; includes running reports from various systems to check current stock, updating forecast reports, and comparing sales expectations to production levels.
  • Conduct analysis on sales and inventory data to support financial reporting discussions and gain insights into actual events as they occur
  • Ability to identify policy or procedural gaps and make proactive recommendations for solutions with fiscal responsibility in mind
  • Motivated to take on additional tasks and responsibility to help the team achieve our objectives under tight timelines
  • Confidence to bring up issues or process problems to the team and work together on solutions or process improvements to continually move the company forward
  • Run transactional data reports from various sources to support accounting and finance functions and monthly reporting requirements
  • Review supplier invoicing and conduct evaluations/audits of the information and charges to ensure accuracy

Logistics

  • Manage order fulfillment for sales through Shopify store including sending shipping requests to third party logistics companies for completion
  • Follow-up with carriers and clients to obtain and relay real-time information regarding delivery status or to assist in last mile of delivery needs
  • Use problem solving capabilities to effectively resolve any conflicts with third party logistics companies or the specific carriers used by them for deliveries
  • Handle special orders for business customers to ensure prompt processing and delivery of larger quantities
  • Estimate/quote shipping costs and related shipping times for special orders or to help the support team set customer expectations
  • Assist the support team with unique customer inquiries or problem resolution related to logistics and shipping terms or policies
  • Accept returned units into inventory and check operation to validate problems reported by customers

Required Skills

  • Ability to learn quickly and thrive in a fast-paced start-up environment
  • High-energy, self-motivated team player with the ability to multitask
  • Excellent problem-solving and critical-thinking skills
  • Strong attention to detail
  • Flexibility to work remotely or come into the office as needed (hybrid)
  • Experience with spreadsheet management and analysis (Excel, Google Sheets)

Bonus Skills

  • Supply chain management training or experience
  • Electrical/mechatronics engineering student or graduate
  • Personal passion for design, creativity, and human-computer interaction
  • Speak Chinese (Cantonese and/or Mandarin), to better communicate with suppliers and third party logistics companies

Why this role will be awesome for you

  • Ship tools to the most creative people in the world and enable them to do their best work!
  • As a core member of a small yet talented team, make a huge impact on the business and experience of thousands of photographers, videographers, artists and developers worldwide
  • Learn at an extremely fast pace, across multiple disciplines
  • Work in the heart of the innovation district and be part of the tight knit startup community in KW
  • Get licensed access to our supported suite of applications, including Adobe Creative Cloud, Capture One Pro, Logic Pro X, and more
  • Team happy hour and other social events

About Monogram

Our award-winning first generation hardware, Palette Gear, launched on Kickstarter in 2013. Since then, we’ve inspired tens of thousands of creatives that there is a better way to create. We challenged the status quo by transforming how creatives interact with creative software. We listened to thousands of creatives on what features they wanted. Then we built a tool that had the highest impact for actual creative professionals and their day-to-day workflows.

In 2019, we launched our second generation hardware, Creative Console. We took everything we learned from our first generation gear and upgraded it in every way imaginable. Today, we’re empowering creatives to connect and interact with their work in both new and familiar ways. As Monogram, we embrace a larger vision that grows from our roots in photography and into the world of digital creation as a whole. Professionalism, authenticity, and individuality. These qualities are also what we hope creatives will achieve when using our tools—their best work, worthy of their signature.

Monogram is headquartered in Kitchener, Canada. Learn more at monogramcc.com/about/

If you think you would be a great fit, please email us via the link below. Come join an awesome team and let’s build something great together!